E-Counselling Provided by St. Josephs Care Group, Behavioural Sciences Centre (BSC)
WHAT IS E-COUNSELLING?
E-Counselling is an online communications technology that enables you to
receive confidential, professional advice relevant to a variety of personal
concerns by using an Internet-enabled computer. In essence, you can conduct
a one-to-one typewritten dialogue with a BSC helping professional from
within the privacy and convenience of your home. If you are viewing this
page on your personal computer, chances are you have all of the tools
required to use this service.
IF YOU ARE EXPERIENCING A PERSONAL CRISIS, OR IF
YOU BELIEVE THAT YOU POSE A DANGER TO YOURSELF OR OTHERS, DO NOT USE
E-COUNSELLING FOR ASSISTANCE. IF YOU ARE ELIGIBLE TO USE BSC EMPLOYEE
ASSISTANCE AND WELLNESS SERVICES, CALL:
WHO IS ELIGIBLE TO USE BSC E-COUNSELLING?
To qualify for the use of E-Counselling, you must be an eligible employee of
an organization that has contracted both Employee Assistance/Wellness
services and E-Counselling services from BSC. Significant others residing
with an eligible employee can also use this service. Your eligibility for
this service will be confirmed once you have accepted the Conditions of
Service and completed the online Registration Form. It is strongly
recommended that you read all of the following sections before deciding
whether E-Counselling is appropriate for you. If you have questions
surrounding your eligibility, please call our office using either telephone
number listed above.
WHO IS LIKELY TO BENEFIT FROM E-COUNSELLING?
E-Counselling may be an appropriate alternative if:
Your concern or problem is not so serious that you require face-to-face or
You need advice on a wellness or lifestyle issue, such as improving your
level of physical fitness, nutrition Counselling, managing a credit-related
problem, work-life balance issues, self-management, and the like.
You feel comfortable expressing your thoughts in writing using a computer.
You are unable to access face-to-face Counselling.
E-COUNSELLING IS NOT APPROPRIATE IF:
Your problems are significantly interfering with your ability to cope with
You are experiencing a crisis.
You are dependent upon alcohol and/or other drugs.
You need relationship Counselling.
You have thoughts of self-harm or of harming others.
You are already seeing another counselor or mental health professional.
THE COUNSELLING TEAM
The BSC Counselling team consists of full-time Masters level counselors, as
well as an extended consultant team of experienced psychologists,
psychometrists, social workers, addictions counselors, financial experts,
wellness experts, management consultants and pastoral counselors.
Your counselor will safeguard your privacy, and do everything within his/her
boundaries of competency to assist you.
If your counselor decides that your problem(s) require longer-term
intervention, formal assessment, or face-to-face intervention, referral to
appropriate professional assistance will be discussed with you.
IS E-COUNSELLING SECURE?
While absolute security guarantees cannot be offered by any Web site, every
effort has been made to protect your personal information while using the
BSC E-Counselling service. All passwords are encrypted, and the site is
served on a Secure Sockets Layer (SSL), 128-bit encryption. This is the same
type of security used by major financial institutions for online banking.
The privacy of your communications may also be jeopardized if:
You make printed copies of your messages and/or replies, and someone
You tell someone else what your username, password or PIN is.
Keylogging software has been installed on your computer without your
knowledge. This type of software is capable of detecting and storing every
keystroke you make on your computer.
You discuss your E-Counselling sessions with someone other than your
You have been using a workplace computer to compose and/or receive replies
to your E-Counselling correspondence. It is important to be aware that some
employers utilize computer network technology to monitor all Internet
activities by employees. We strongly advise against the use of workplace
computers for E-Counselling purposes.
THE REGISTRATION PROCESS
1. Prior to submitting your registration form, you must read and agree to
will be displayed in the registration section of this Web site.
2. Once you have agreed to the Conditions and Terms of Service and have read
Registration Form. While completing the form, you will be prompted to enter
a Username and Password that you create for yourself. You will also be
assigned a unique PIN that you can use to create a new password should you
forget your existing password. You will be using your Username and Password
each time you want to access the E-Counselling service.
3. A notepad is provided at the bottom of the registration form. Use this
form to type your first E-Counselling message to a counselor. Please outline
the nature of your concern or problem clearly. This information will be used
to decide which member of our team is best qualified to assist you.
4. After you have completed filling in the registration form, and have
provided a description of your issue(s) in the notepad, you can click the
Submit button at the bottom of the form.
5. You will receive a response from the counselor who has been assigned to
assist you within two business days from the time you submitted your
registration form. If you receive a response indicating that your
application to use E-Counselling has been denied, then a problem was
encountered while attempting to verify your eligibility to use this service,
and you will be provided with additional instructions as required.
6. To access E-Counselling in the future, can either: a. Return to the Behavioural Sciences Centre Web site
and click the E-Counselling link in the Quick Links box of that page
or b. Go directly to the E-Counselling site at the following address:
https://www.bsconline.ca/eCounselling (Note: https://)
Once you have arrived at the E-Counselling site, just log on using your
existing Username and Password.
7. Upon termination of E-Counselling, your counselor will inform you that
your current file is being closed. If you wish to access E-Counselling at
some future date, you will have to register again.