E-Counselling
Provided by St. Joseph’s Care Group, Behavioural Sciences Centre (BSC)


WHAT IS E-COUNSELLING?

E-Counselling is an online communications technology that enables you to receive confidential, professional advice relevant to a variety of personal concerns by using an Internet-enabled computer. In essence, you can conduct a one-to-one typewritten dialogue with a BSC helping professional from within the privacy and convenience of your home. If you are viewing this page on your personal computer, chances are you have all of the tools required to use this service.

IF YOU ARE EXPERIENCING A PERSONAL CRISIS, OR IF YOU BELIEVE THAT YOU POSE A DANGER TO YOURSELF OR OTHERS, DO NOT USE E-COUNSELLING FOR ASSISTANCE. IF YOU ARE ELIGIBLE TO USE BSC EMPLOYEE ASSISTANCE AND WELLNESS SERVICES, CALL:
1-807-623-7677
1-888-423-5862 (Toll-free)


WHO IS ELIGIBLE TO USE BSC E-COUNSELLING?

To qualify for the use of E-Counselling, you must be an eligible employee of an organization that has contracted both Employee Assistance/Wellness services and E-Counselling services from BSC. Significant others residing with an eligible employee can also use this service. Your eligibility for this service will be confirmed once you have accepted the Conditions of Service and completed the online Registration Form. It is strongly recommended that you read all of the following sections before deciding whether E-Counselling is appropriate for you. If you have questions surrounding your eligibility, please call our office using either telephone number listed above.

WHO IS LIKELY TO BENEFIT FROM E-COUNSELLING?

E-Counselling may be an appropriate alternative if:

• Your concern or problem is not so serious that you require face-to-face or telephonic Counselling.

• You need advice on a wellness or lifestyle issue, such as improving your level of physical fitness, nutrition Counselling, managing a credit-related problem, work-life balance issues, self-management, and the like.

• You feel comfortable expressing your thoughts in writing using a computer.

• You are unable to access face-to-face Counselling.

E-COUNSELLING IS NOT APPROPRIATE IF:

• Your problems are significantly interfering with your ability to cope with daily living.

• You are experiencing a crisis.

• You are dependent upon alcohol and/or other drugs.

• You need relationship Counselling.

• You have thoughts of self-harm or of harming others.

• You are already seeing another counselor or mental health professional.

THE COUNSELLING TEAM

The BSC Counselling team consists of full-time Masters level counselors, as well as an extended consultant team of experienced psychologists, psychometrists, social workers, addictions counselors, financial experts, wellness experts, management consultants and pastoral counselors.

Your counselor will safeguard your privacy, and do everything within his/her boundaries of competency to assist you.

If your counselor decides that your problem(s) require longer-term intervention, formal assessment, or face-to-face intervention, referral to appropriate professional assistance will be discussed with you.

IS E-COUNSELLING SECURE?

While absolute security guarantees cannot be offered by any Web site, every effort has been made to protect your personal information while using the BSC E-Counselling service. All passwords are encrypted, and the site is served on a Secure Sockets Layer (SSL), 128-bit encryption. This is the same type of security used by major financial institutions for online banking.

The privacy of your communications may also be jeopardized if:

• You make printed copies of your messages and/or replies, and someone discovers them.

• You tell someone else what your username, password or PIN is.

• Keylogging software has been installed on your computer without your knowledge. This type of software is capable of detecting and storing every keystroke you make on your computer.

• You discuss your E-Counselling sessions with someone other than your counselor.

• You have been using a workplace computer to compose and/or receive replies to your E-Counselling correspondence. It is important to be aware that some employers utilize computer network technology to monitor all Internet activities by employees. We strongly advise against the use of workplace computers for E-Counselling purposes.

THE REGISTRATION PROCESS

1. Prior to submitting your registration form, you must read and agree to the Conditions and Terms of Service and our Privacy Policy. This information will be displayed in the registration section of this Web site.

2. Once you have agreed to the Conditions and Terms of Service and have read the Privacy Policy, you will have to fill in all the fields of the online Registration Form. While completing the form, you will be prompted to enter a Username and Password that you create for yourself. You will also be assigned a unique PIN that you can use to create a new password should you forget your existing password. You will be using your Username and Password each time you want to access the E-Counselling service.

3. A notepad is provided at the bottom of the registration form. Use this form to type your first E-Counselling message to a counselor. Please outline the nature of your concern or problem clearly. This information will be used to decide which member of our team is best qualified to assist you.

4. After you have completed filling in the registration form, and have provided a description of your issue(s) in the notepad, you can click the Submit button at the bottom of the form.

5. You will receive a response from the counselor who has been assigned to assist you within two business days from the time you submitted your registration form. If you receive a response indicating that your application to use E-Counselling has been denied, then a problem was encountered while attempting to verify your eligibility to use this service, and you will be provided with additional instructions as required.

6. To access E-Counselling in the future, can either:
a. Return to the Behavioural Sciences Centre Web site http://www.sjcg.net/services/community/bsc_programs.asp and click the E-Counselling link in the Quick Links box of that page
or
b. Go directly to the E-Counselling site at the following address:
https://www.bsconline.ca/eCounselling (Note: https://)
Once you have arrived at the E-Counselling site, just log on using your existing Username and Password.

7. Upon termination of E-Counselling, your counselor will inform you that your current file is being closed. If you wish to access E-Counselling at some future date, you will have to register again.

 © 2018 SJCG Corporation Conditions / Terms of Service / Privacy / Disclaimer